Why Did I Not Receive a Receipt for My Rental Payment?
It's concerning not to receive a receipt for your rental payment, and we understand how important it is to have confirmation of your transaction. Here are some common reasons why you may not have received your receipt yet and what you can do about it.
Common Reasons Why You May Not Have Received Your Receipt Yet
1. Transaction Clearance
Transactions can take up to 3 business days to clear. This processing time depends on your bank and can sometimes be delayed due to weekends or public holidays.
2. Receipting Schedule
Once your payment clears, we issue receipts one business day after the funds hit our account. This means that even if your payment clears on a Friday, the receipting will occur the following Monday (assuming no public holidays).
3. Incorrect Reference Used
If the correct reference was not used during your transaction, it might not have been allocated correctly. Some transactions may not show the occupant's name, making it difficult to match the payment to your account.
4. Incorrect Banking Details
If you entered incorrect banking details when making the payment, the funds may not have reached our account. Double-check the banking details you used to ensure they match those provided by ShareSorted.
Steps to Take if You Haven't Received a Receipt
If it has been more than 3 business days since you made the payment and you still haven't received a receipt, please follow these steps:
Contact ShareSorted
You can get in touch with our support team by:
- Visiting our website and lodging a support ticket.
- Sending an email to support@sharesorted.com.au).
When contacting us, please provide a screenshot of the transaction. This will help our accounts team to locate and allocate your payment correctly.
By following these steps, we can ensure that your payment is processed and receipted accurately. Thank you for your cooperation and understanding.
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