Who Is Responsible for Cleaning and Removing Mould?

Who Is Responsible for Cleaning and Removing Mould?

Mould is a common issue in many homes, particularly in areas with high humidity. Determining who is responsible for cleaning and removing mould depends on several factors. Here’s a guide to help clarify responsibilities and encourage occupants to take an active role in maintaining a mould-free environment.

ShareSorted’s Responsibilities

ShareSorted is generally responsible for mould that arises due to structural issues or maintenance problems. This includes:
  1. Leaking Roofs: If a roof leak leads to mould growth, it is ShareSorted’s responsibility to fix the leak and address the mould.
  2. Plumbing Problems: Mould caused by leaks or faulty plumbing should be repaired and cleaned by ShareSorted.
  3. Broken Extractor Fans: If extractor fans in bathrooms are broken, ShareSorted is responsible for repairing or replacing them to ensure proper ventilation and prevent mould growth.


Occupant’s Responsibilities

Daily Activities 
Occupants are responsible for preventing mould through regular upkeep and responsible living practices, including:
  1. Proper Ventilation: Ensuring proper ventilation by using exhaust fans, opening windows, and avoiding blocking vents.
  2. Cleaning: Regularly cleaning and drying areas prone to moisture, such as bathrooms and kitchens.
  3. Reporting Issues: Promptly reporting any signs of mould or leaks to ShareSorted.

Preventative Measures
Occupants should take preventative measures to avoid mould growth, such as:
  1. Reducing Humidity: Using dehumidifiers in humid areas and not drying clothes indoors without proper ventilation.
  2. Wiping Down Wet Surfaces: Regularly wiping down wet surfaces, especially in bathrooms and kitchens.

Proactive Cleaning
Occupants are encouraged to actively clean and remove mould as soon as it appears. This includes:
  1. Using Mould Cleaners: Utilising commercially available mould cleaners or a mixture of vinegar and water to clean affected areas.
  2. Scrubbing Surfaces: Scrubbing mould from hard surfaces such as tiles, walls, and windows.


Understanding who is responsible for cleaning and removing mould depends on the source of the problem and the terms of the rental agreement. ShareSorted is typically responsible for mould caused by structural issues and poor maintenance, while occupants are responsible for preventing mould through regular cleaning and proper ventilation. Occupants are encouraged to actively clean and remove mould as soon as it appears to maintain a healthy living environment.

For further assistance or to report a mould issue, you can also contact our support team.

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