I Have Lost My Key, Do I Need to Pay for a Replacement?

I Have Lost My Key, Do I Need to Pay for a Replacement?

Losing your key can be a frustrating and inconvenient experience. Understanding the procedures and responsibilities for replacing a lost key can help you resolve the situation quickly. Here’s what you need to know.

Reporting a Lost Key
As soon as you realize your key is lost, it’s important to take immediate action:
  1. Contact ShareSorted: Report the lost key to ShareSorted as soon as possible. This helps ensure the security of the property and allows for timely arrangements to be made for a replacement key.
  2. Provide Necessary Details: Be ready to provide details about which key was lost (e.g., front door, mailbox, garage) and any other relevant information.

Replacement Key Costs
Occupants are responsible for the cost of replacing lost keys in accordance with their Occupancy agreement. This includes:
  1. Replacement Key Fee: The fee for cutting and providing a new key.
  2. Lock Change Costs: If security concerns require changing the locks, you may be responsible for the cost of replacing the lock and providing new keys to all occupants.

Payment and Arrangements
  1. Payment Process: ShareSorted will inform you of the cost and payment process for the replacement key or lock change. Ensure timely payment to avoid any delays.
  2. Temporary Access: While waiting for the replacement, ShareSorted may provide temporary access solutions, such as a temporary key or supervised entry.

Reasons for Responsibility
There are several reasons why occupants are responsible for replacement key costs:
  1. Security: Ensuring that the property remains secure is paramount, and replacing lost keys or changing locks helps prevent unauthorized access.
  2. Accountability: Occupants are expected to manage their keys responsibly as part of their occupancy agreement.
  3. Fairness: Requiring occupants to cover the cost of lost keys ensures that the financial burden is placed on those responsible for the loss.

Preventative Measures
To avoid losing your key in the future, consider the following tips:
  1. Use a Keychain: Keep your key on a keychain or lanyard to make it harder to lose.
  2. Have a Spare Key: Store a spare key in a secure, accessible location, or leave it with a trusted friend or neighbor.
  3. Be Mindful: Always double-check that you have your key before leaving home.
Important note: The cost of replacing lost keys or changing locks due to lost keys is the responsibility of the occupant in accordance with their occupancy agreement. ShareSorted will provide the necessary information and assistance for obtaining a replacement key.

By understanding these procedures and taking proactive measures, you can quickly and efficiently resolve the issue of a lost key. If you have any questions or need further assistance, please contact ShareSorted.

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